White Shark Media: Issues, Complaints and Solutions. Oh my!

What is the White Shark Media

The White Shark Media to put it in short is an Digital Marketing Agency that goes and delivers solutions for online marketing. The White Shark Media company is designed usually for small and medium leveled business, it is better worked alongside such. The White Shark Media has been recognized as one of the most rapidly growing growing digital agencies within North America.

According to their site their increasing rise and acknowledgement had stemmed from their reputation for cost effective Search Marketing campaigns. While doing that is also provides excellent customer service to boot. The year of 2011 was when this company was founded by three danish entrepreneurs that were well experienced in online and offline marketing.

The three founders are Gary Garth who is the Chief Executive Officer, Alexander Nygart who is the Chief Sales Officer and Andrew Lolk VP of PPC.

The complaints and issues from clients

Through out the years White Shark media had received several complaints from people who are affiliated with them. One complaint received by clients is them loosing touch with their adwords campaign. White Shark quickly realized that their procedures and instructions aimed toward their clients were not eligible enough to allow the small business owners review White Shark Media’s report or even let them know what was going on.

White Shark Media managed to find a way to avoid this issue in the future by making sure to thoroughly the ins and the outs of their client’s campaign. By doing this, the client will surely know their campaign before it begins and now where to head to see good performance.

Another complaint received by clients is they do not feel the communication with White Shark Media is adequate enough. The company had came up with to solutions to help resolve this issue. One is for the client to go and schedule calls monthly with an online conference tool known as GoTomeeting.

Once a month the client and the SEM Strategist will review the results received from the past 30 days and also will go over monthly report that had been given in advanced.

The online conference tool GoTomeeting allows the client and the strategist to share a screen so that the strategist can have an easy time going over the report and the AdWords account while the client simply watches.

The second option is the phone extensions included with direct extensions. This allows the client to directly call their contract person which saves much time and stress with the client.

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